Swarovski Crystal Austrian Crystal Accessories at Crystalls

Payment Policy

We accept the following payment methods for U.S. Domestic Orders:

  • MasterCard
  • Visa
  • American Express


Merchant Account 

Shipping Policy

Standard shipments are delivered solely in the United States via USPS or UPS Ground Service. The cost is a convenient flat rate, depending on the total amount of the order:

total purchase

shipping & handling cost

$0 - $50


$50.01 - $75


$75.01 - $100


$100.01 - $200


$200.01 - $300


$300.01 and over


Flat fee for all Puppy Purse orders only


express shipments: Express Delivery shipments are delivered via USPS Express Mail. please note: Express service is for delivery in the United States only. Surcharge may be applied to all shipments sent to Hawaii and Alaska. There will be an additional charge on all express shipments. Please email: service@crystalls.com for further details.

multiple shipments: It is possible to ship items from one order to three different addresses within the United States. The cost of a multiple shipment is the same as standard or overnight, plus a $5 handling fee for the second and third additional shipping address.

delivery time: If you're trying to estimate when a package will be delivered, consider the following:

  • Please allow 1-3 weeks for processing and shipment, depending on items and quantity of order.
  • For Rush orders, Gift orders, or Orders with Special Instructions, please be sure to indicate as such in the COMMENTS SECTION of the online order form.
  • Credit card approval and address verification must be received prior to processing.
  • Deliveries are made only Monday through Friday (holidays excluded).

international: Payment is accepted via PayPal Service for international orders.  International shipping and handling charges will apply to your order.  Receiving party may be responsible for additional payments for duties and taxes.  We are not liable for for any customs import duty tax your country may charge upon delivery. 

other questions? Please let us know if there are other questions you have about shopping online at Crystalls.com . You may email us directly at anytime.

For product information or sales questions please email: sales@crystalls.com
For questions on orders, to place special or international orders email: service@crystalls.com
For all other questions or for additional information email: info@crystalls.com

Return Policy

All items are custom made to your order specifications. Therefore, we do not allow returns or exchanges. If an item is shipped and received damaged, notify us immediately and we will replace it with the identical item.

All claims must be made within 5 days upon receipt. No shipments will be accepted in return without a valid return authorization.

Prices are subject to change without notice.

Please contact info@crystalls.com for questions regarding returns and repairs.

Crystalls Accessories, Copyright 2003, All Rights Reserved.